Privacy Policy

Last Updated: March 20, 2025

Welcome to Fix Dessert Chocolatier Dudai (“we,” “our,” or “us”). We are a Dubai-based chocolate company dedicated to crafting unique, artisanal treats. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us in any other way. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

When you interact with our website or place an order, we may collect information such as:

  • Contact Details: Name, email address, phone number, and shipping address.
  • Payment Information: Bank details or other payment data provided through our secure payment gateway.
  • Account Information: If you register an account, your username and password (stored securely).
  • Order History: Details about your purchases and interactions with our customer service.

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

  • Usage Data: Information about how you navigate our website, including pages viewed, links clicked, and other actions.
  • Device & Log Information: IP address, browser type, device information, and operating system.
  • Cookies & Tracking Technologies: Data collected via cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing & Fulfillment: To process and ship your orders, manage returns, and communicate order status.
  • Customer Service: To respond to inquiries, provide support, and resolve any issues you may encounter.
  • Personalization & Marketing: To personalize your experience, send promotional emails, and inform you about new products or special offers (you may opt out at any time).
  • Website Improvement: To analyze website traffic and usage patterns so we can improve our products, services, and online experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, and delivering orders. These partners are contractually obligated to maintain the confidentiality and security of your information.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Although we strive to protect your data, no method of transmission or storage is completely secure. Please contact us if you believe your data has been compromised.

5. International Data Transfers

As a company based in Dubai, your information may be transferred to and maintained on servers located outside your home country. We ensure that any such transfers comply with applicable data protection laws and that your personal data is provided with adequate protection.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request that we delete your personal information.
  • Objection: Object to certain processing of your personal information.
  • Withdrawal of Consent: Withdraw your consent to our processing of your personal data where consent is our lawful basis.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can adjust your browser settings to refuse cookies; however, this may limit the functionality of our website. For more information on how we use cookies, please refer to our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the effective date at the top of this page and notify you via email or through a notice on our website. We encourage you to review this page periodically to stay informed about our privacy practices.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Fix Dessert Chocolatier
Email: sales@fixdessertchocolatierdubia.com
Address: J. Lake Towers, Dubai, United Arab Emirates

Thank you for choosing Fix Dessert Chocolatier. We are committed to protecting your privacy and ensuring a safe, enjoyable experience.

This Privacy Policy is governed by the laws of the United Arab Emirates and is subject to change without notice.