Refund Policy

 

Last Updated: March 2Oth 2025

At Fix Dessert Chocolatier, we are committed to delivering premium, handcrafted chocolates that embody the rich flavors and innovative spirit of Dubai. We take great pride in our products and strive to ensure that every order meets your expectations. This Refund Policy outlines the conditions under which refunds or exchanges are available, so please review it carefully.

1. Eligibility for Refunds

  • Quality & Satisfaction: If you receive a product that is defective, damaged, or not as described, please contact us within 7 days of delivery. We will work with you to resolve the issue, which may include a replacement or refund.
  • Incorrect Orders: In the event that you receive the wrong product or an incomplete order, please notify our customer service team immediately with your order details and supporting evidence (e.g., photos). We will ensure the correct product is dispatched promptly or process a refund as needed.
  • Non-Refundable Items: Due to the perishable nature of our chocolates, we are unable to accept returns for change of mind or dissatisfaction with flavor preferences. All refund requests must be based on quality issues or order errors.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our Customer Support team at sales@fixdessertchocolatierdubia.com or call us at [Insert Phone Number]. Include your order number, a detailed description of the issue, and any relevant photos.
  2. Review Process: Once your request is received, our team will review your claim within 3-5 business days and determine the eligibility for a refund or exchange.
  3. Refund Approval: If your request is approved, a refund will be issued via the original method of payment. Please note that the processing time may vary based on your bank or payment provider.

3. Cancellation Policy

  • Pre-Delivery Cancellations: If you wish to cancel your order, please contact us as soon as possible. Cancellations are accepted if the order has not yet been dispatched. Once an order is confirmed and in production, cancellations may not be possible.
  • Order Changes: For modifications or special requests, please contact our support team immediately. We will do our best to accommodate your request before production begins.

4. Shipping & Handling

Due to the artisanal nature of our products:

  • Delivery Timeframes: Orders are processed and shipped daily within Dubai through our trusted delivery partners. Any delays caused by the shipping carrier are beyond our control.
  • Damaged Items: In the rare event that your product arrives damaged, please document the condition upon receipt and notify us within 7 days to initiate a refund or exchange process.

5. Contact Information

If you have any questions regarding this Refund Policy or need further assistance, please contact us:

Fix Dessert Chocolatier
Dubai, United Arab Emirates
Email: sales@fixdessertchocolatierdubia.com

At Fix Dessert Chocolatier, your satisfaction is our priority. We appreciate your trust in our brand and remain dedicated to providing you with exceptional, luxurious chocolate experiences that capture the essence of Dubai.

Thank you for choosing Fix Dessert Chocolatier.