Terms & Conditions

Last Updated: March 20, 2025

These Terms & Conditions (“Terms”) govern your use of the website and services provided by Fix Dessert Chocolatier Dubai (“Fix,” “we,” “us,” or “our”), a chocolate company based in Dubai, United Arab Emirates. By accessing or using our website, placing an order, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Definitions

  • “Fix” refers to Fix Dessert Chocolatier Dubai, the company providing the products and services described on this website.
  • “Customer,” “you,” or “your” refers to any individual or entity that accesses our website or purchases our products.
  • “Products” means any chocolate or dessert items, including but not limited to our signature fix chocolate bars, available for purchase on our website.
  • “Services” means the online ordering, delivery, and customer support services provided by Fix Dessert Chocolatier Dubia.
  • “Website” refers to the online platform accessible at www.fixdessertchocolatierdubia.com.

2. Acceptance of Terms

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify or update these Terms at any time without prior notice. Your continued use of our website following any changes signifies your acceptance of the updated Terms.

3. Ordering and Payment

  • Order Placement: All orders are subject to acceptance by Fix Dessert Chocolatier. By placing an order, you represent that all information provided is accurate and complete.
  • Payment: Payment must be made at the time of ordering through the payment methods offered on our website. Prices are listed in United Arab Emirates Dirhams (AED) for Locals , US Dollars for International Customers and are subject to change without notice.
  • Order Confirmation: Upon successful payment, you will receive an order confirmation email. Fix reserves the right to cancel or refuse any order at our discretion.

4. Shipping and Delivery

  • Delivery Area: Our products are available for delivery within Dubai, Abu Dhabi, and other select areas within the United Arab Emirates.
  • Shipping: We partner with reliable courier services to deliver your products. Shipping fees and estimated delivery times are provided at checkout.
  • Risk and Title: Risk of loss or damage to the products passes to you upon delivery by the courier to your specified address. Title to the products transfers upon full payment and delivery. Due to the Fragile Nature of our products we have implemented a New Shipping Policy…Read More

5. Returns, Refunds, and Cancellations

  • Product Quality: Fix Dessert Chocolatier takes pride in the quality of our products. If you receive a product that is damaged, defective, or not as described, please contact our customer service within 48 hours of receipt.
  • Refunds and Exchanges: Upon verification of any issues with the product, we will offer a replacement or refund at our discretion. Refunds will be processed to the original method of payment.
  • Order Cancellation: You may request order cancellation before your order is processed. Once processed, cancellations may not be accepted. Please contact us as soon as possible if you need to cancel an order.

6. Intellectual Property

  • Content Ownership: All content on our website, including text, images, logos, and designs, is owned by or licensed to Fix Dessert Chocolatier and is protected by copyright and other intellectual property laws.
  • Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the website for personal, non-commercial purposes. Any reproduction, modification, or distribution of our content without our prior written consent is prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Fix Dessert Chocolatier shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase of our products. Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the specific product giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Fix Dessert Chocolatier Dubia, its affiliates, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney’s fees) arising from your use of our website, your violation of these Terms, or your infringement of any rights of another.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

10. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

11. Changes to Terms

Fix Dessert Chocolatier reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and your continued use of our website after such changes are posted constitutes your acceptance of the updated Terms.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Fix Dessert Chocolatier Dubai
Email: sales@fixdessertchocolatierdubia.com
Address: J. Lake Towers Dubai UAE